Our No Return
No Return Policy:
If you want to try a product
for the first time, please buy a smaller size to see if you like it. Once you
buy it, it is yours.
Our web site is designed for
those people who know which products they want to use.
Therefore we do not except
There is some thing wrong
with the product we shipped you, or
We shipped you a product
other than the ones that appeared on your order, or
your product(s) were:
damaged in shipping (as
in the bottle or tube broke, top came off) or
(as in a mousse that won’t foam or hairspray that won’t spray).
Products are not considered perishable but may be damaged by weather temperature
to and address where your products will not be left out to bake or
freeze. Damage from heat and/or freezing is not covered by Italian-Hair-Fashion.com or
In the event we:
- Shipped you the product listed on your order ... and
- After inspection you decide it is not the product you thought you ordered and
- You notify us it is being returned via Email (
- You get a return authorization number and place it on the returning box by the return label
- And the products are returned it in good condition, unused and unopened.
- We charge a 20% restocking fee. That is to say we return the 80% of the cost of the product
(but not the cost of shipping & handling).
- In addition you will be charged for shipping IF:
- you ordered over $200.00 in products to take advantage the free shipping offer,
- then decide to return all or part of the order so your order total goes below the
product-total ... required to qualify ... for free shipping
- Then we will charge a 20% restocking fee plus
- the normal, shipping fee, you would have been charged,
had your original
order been less than $200.00. or
- the actual cost of shipping, that the shipper charged us.
- whichever shipping charge is greater
- If (in error) you send us products we have NOT sold and
shipped to you,
or have sent us or an unauthorized return;
then we will attempt to notify you by e-mail and hold you
products awaiting your instructions,
for 30 days before we discard them.
You must notify us before
returning a product,
, and receive an ok before returning the item.
You then have 30 days to return
the item(s) to us, after 30 days it is yours.
Products must be returned in
good condition, this means you should tape down the lids or caps on bottles and
sprays to receive your credit.
If you return a product
without notifying us, or
returned a product we DO NOT OFFER FOR SALE, we will notify you via Email.
We will then either;
Write refused on the package
and it will be returned to you
Hold the product for 30 days
so you can tell us how you want to pay for return shipping or other product
disposition. After 30 days the products will be thrown out.
Credit card credits take an average of 5 business days to be posted back to your
account. Credits under $1.00 are not applicable for refund due to credit card
processing fees. When using a debit card the bank may hold on to your funds for
72 hours after we have canceled the order due to the info not being validated by
the credit card company.
Product Companies change packaging,
they rarely change the ingredients in the products.
(One possible exception being
changes to meet State VOC requirements.)
Product companies often
change the wording on the package. Add descriptions or just leave a description
off the bottle.
They often change the wording on
the same package design several times in the course of the package design, same
product just different words.
Product companies Usually make
announcements when they a change a products ingredients. It is rare that we are
not informed but if you have a question we will ask the company and try to get
an the answer for you.
We want to make sure that you get
the right product.
If the product inside the container is the same but
the package changed, we do not offer refunds,
If the product in the container has been changed, not just a change to the package,
we will accept the return and give you a credit. Again
You must notify us before returning
, and receive an ok before
returning the item.
Product companies discontinue products frequently, if you can’t find it on the
When a product has been changed we
put the old version on the web site with a note to look for the new version.
If in doubt contact us,
if we do not know we will try to
find out for you.
or Write to us at
7014 E Golf Links Rd #3,
Tucson AZ 85730